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Why do I get asked to authenticate and switch users in Zoom?

If you are being asked to authenticate or switch users when accessing a Zoom class, it may be that you do not have a Loyola Zoom account.  

To resolve this issue, go into the SSO and click on the Zoom icon.  This will create a Loyola Zoom account for you.  

If you are prompted to upgrade during this process, click "yes".

Once the account is created, you should be able to attend the Zoom session without issue.