How do I verify / enable Google 2-step verification?

1. Launch the Chrome browser and login to your Loyola Gmail account.

2. Open your Google account by clicking on your profile icon at the upper right of the Chrome browser and select: “Manage your Google Account”.

3. In the navigation panel on the left, select Security.

4. On the right side of the window, enter or verify your recovery phone and recover email information.

5. Under Signing into Google, verify that 2-step verification is turned on. If it is, you are enrolled.   If it is not, go to step 6.

6. If 2-step verification is off, then click on it to turn it on. 

7. Click on "Get Started" and follow the on screen prompts.

1. Login to LORA Self Service.

2. There will be a grey vertical column on the left side of the window.

3. Click on the "user optons" icon at the bottom of the list. 

4. Select "Required Agreements".

This video will give you an overview of how to use the Mitel Connect Mobile App.

This 40 minute video is a complete training course on the Mitel Connect client software.

If you find that your Google Chrome browser is running slow, please try disabling Hardware Acceleration within the chrome browser settings.  Follow the instructions below.

1. Open Google Chrome.

2. Click on the three vertical dots located at the top right corner of the window.  It will be to the right of your profile icon.

3. Scroll down and select "Settings".

4. Once you are in Settings, you will see a list of options on the left side of the window.  Click on "System".

5. You will see options listed in the center of the window.  One of those options is "Use hardware acceleration when available".  If the toggle button is blue, Hardware Acceleration is enabled.  Click the button to move the switch to the left.  The toggle switch should turn grey, indicating that Hardware Acceleration has been disabled.   

The Gmail process for password resets should be enough for you to change or reset your password. i.e. "forgot password". To use this feature, you would have had to set up an account recovery option, such as your cell phone number in order to receive a text.  See below.

Enter a cell phone recovery number for Google to use for password reset purposes. This can be done by logging in and then clicking on the gear icon on the right side of the window. Select "settings". Select the "accounts" tab and click on "Google Account Settings". Go to "security checkup" and select "Get Started". Here you can enter your cell phone number and/or a separate email address. Google will use this information to communicate with you in the event you forget your password.

If you have problems resetting your password, please leave a message at our help desk (504) 865-2255.

To reset your SSO password, you must reset our Microsoft password (starting June 1, 2022)  

1. Go to Office.com.

2. Login with your username (your full email address)

3. Click on forgot password.

4. Step through resetting your Loyola Microsoft password.

5. Once your Microsoft password has been reset,  it will sync with the SSO and it will become your SSO password as well.

Your Microsoft password is also your password to LORA Self Service, LoynoSecure wifi, Campus Printing through Papercut, Medicat and vlab.loyno.edu.  So when you reset your Microsoft password, it will reset your password on all of these systems.  Go to Office.com.  Click on Sign-in and select your account.  On the screen that prompts you to enter your password, also has a link underneath that says "Forgot My Password".  Click on the Forgot My Password link and as long as you setup your account recovery, it will talk you through a reset of your password.  

If you have a problem with resetting your Microsoft password, please use your Loyola email account and send an email to support@loyno.edu.

To enhance security, Loyola uses Microsoft multifactor authentication on some of our systems.  Click the link below to learn how to set it up.

Multifactor Authentication

Global Protect is Loyola's solution for VPN (Virtual Private Network).  Using the VPN will virtually put your computer on Loyola's network when you are working away from campus.  This provides a safe and secure environment to conduct university business, while giving you access to on campus resources. 

*The VPN should always be used whenever working off campus. 

Global Protect VPN requires Multifactor Authentication, so this should be set up first. 

To install Global Protect VPN software click the appropriate link below.

Global Protect for Windows.

Global Protect for Mac

Information Technology provides E-Mail broadcast services to the Loyola community. Broadcasting sends an e-mail message to all Loyola mail accounts.  To send to all students please address your email to the address below.

• student@ls.loyno.edu - immediately broadcasts message to all student accounts

To send an email to faculty and/or staff in the daily Abridged Summary email, use the addresses below.

• faculty@ls.loyno.edu - broadcasts messages to all faculty accounts within the daily Abridged Summary email
• staff@ls.loyno.edu - broadcasts messages to all staff accounts within the daily Abdridged Summary email

To send an email to faculty and/or staff that will go out immediately, use the addresses below. 

• faculty-notify@ls.loyno.edu - immediately broadcasts messages to all faculty email accounts
• staff-notify@ls.loyno.edu - immediately broadcasts messages to all staff email accounts.

All messages sent to faculty and staff are reviewed by Marketing and Communications before they are released to the community. Messages sent to students are reviewed by Information Technology.  Messages must adhere to the following guidelines for broadcast:

1. The message must be generated from a Loyola account
2. The message must be under 300 words
3. The message may not be of a personal or commercial nature
4. The message must be germane to the Loyola community (ie. SGA messages, messages from a department, college or administration, Sorority, Fraternity, club, etc.)
5. The message must not contain attachments over 25mb.

Messages meeting all of these criteria will be released for broadcast. Persons requesting broadcast messages should allow 48 hours lead time for review and processing.

The Gmail process for password resets should be enough for you to change or reset your password. i.e. "forgot password". To use this feature, you would have had to set up an account recovery option, such as your cell phone number in order to receive a text.  See below.

Enter a cell phone recovery number for Google to use for password reset purposes. This can be done by logging in and then clicking on the gear icon on the right side of the window. Select "settings". Select the "accounts" tab and click on "Google Account Settings". Go to "security checkup" and select "Get Started". Here you can enter your cell phone number and/or a separate email address. Google will use this information to communicate with you in the event you forget your password.

If you have problems resetting your password, please leave a message at our help desk (504) 865-2255.

Watch Gmail Login Video

Logging in

To login to your Loyola gmail account as a new student, follow the following steps.

1. Go to gmail.com

2. Sign in with the following credentials.

Username: your full Loyola email address ex. Jane Doe (jdoe@my.loyno.edu)

Password: As a new student, your default password is the first letter of your first name, the first letter of your last name, your birth date, followed by an uppercase LU. flmmddyyyyLU
For ex. Jane Doe born January 1, 2001 (jd01012001LU)

Set up account recovery

It is important that you set up account recovery settings so that you can change your own password if needed.

1. Sign in to your gmail account.

2. Click on your profile icon at the upper right of your gmail window. (This will be a picture or your initial.)

3. Select "Manage your Google Account."

4. On the left side of the screen, select Security.

5. Scroll down until you see "Ways we can Verify it's you."

6. Enter your cell phone and personal email address.

7. Close the Google Account tab and go back to your gmail.

Watch SSO Login Video

The Single Sign On (SSO) is Loyola's application portal for faculty, staff and students.  It provides links to applications, such as Lora Self Service, Canvas, Medicat, Zoom, Parking Services, HowlConnect, Handshake and more.

For new students, faculty and staff , it is important that you go to office.com and login to your Loyola Microsoft account first.  You will be forced to change our Microsoft password.  Once your Microsoft password has been changed, it will sync to your SSO account.  

New Student, Faculty and Staff login

1. Go to Office.com and login to your Microsoft account. Microsoft username is your Loyola email address.  Microsoft password is the first letter of your first name, the first letter of your last name, your birth date, followed by an uppercase LU.  Ex. Jane Doe born January 01, 2001  (jd01012001LU)  You will be asked to change your password.  This new password will be your Microsoft password and your SSO password.

2. Go to the Single Sign On. (sso.loyno.edu)

3. Login in with your username (everything before the @ symbol of your email address).

4. You password is whatever you changed it to on the Microsoft site.

Note:  Every time you change your Microsoft password, your password will change on the following systems, as well.

Students

SSO
Lora Self Service
Loyno Secure wifi
Medicat
Papercut printing on campus
vlab.loyno.edu (lab application portal)

Faculty and Staff

All of the above
VPN
file server (eshare)

The Single Sign On (SSO) does not work well when the url is bookmarked.  Sometimes a date is inserted in the bookmark automatically upon creation.  When you try to access the bookmark after that date, it will see it as expired.

To fix this issue, avoid bookmarking the SSO site.  You can get to it by going to the "Log into" pull down menu on the loyno.edu home page

or

Simply type in sso.loyno.edu in the url space of your browser.  After you type it in once, it will autofill the next time.

Remember when logging into the SSO user everything before the @ symbol of your email address as the username.

All faculty, staff and students have a Loyola Microsoft account.  This account allows you to download Office 365 to personal computers.  The account also facilitates logging in to many of our campus systems.  To learn more about what systems use the Microsoft credentials and how to login, please click the button below.

Microsoft account

Watch Microsoft Login Video

Your Loyola Microsoft account credentials will allow you access to Office 365 (free as long as you are enrolled), LoynoSecure Wifi, Medicat Public Health Portal, LORA Self-Service, and vlab.loyno.edu (lab application portal).  

To use your Loyola Microsoft account to gain access to the systems listed above, follow these instructions. Note: It is important to do this before you access the other systems.

1. Go to office.com.

2. Click the red sign-in button on the left side of the screen. (Be careful not to automatically login to a personal Microsoft account you may have. To avoid conflicts with a personal Microsoft account, go to the three vertical dots at the upper right corner of your browser. Select New Incognito Window or New Private Window, then go to office.com)

3. Sign in with the following credentials.

Username: your full Loyola email address (include the @my.loyno.edu)

New Student Password: Use your default password, the first letter of your first name, the first letter of your last name, your birth date, and an uppercase LU. flmmddyyyyLU  Ex. Jane Doe was born on January 1, 2001 (jd01012001LU)

Returning Student Password: Use the first two letters of your first name, the last four digits of your social security number followed by an uppercase LU.  Ex. Jane Doe with the last four of their SSN as 1234  (ja1234LU)

4. You will be asked to change your password. The current password would be the one you signed in with, in this case, the default. Then you will make up a new password. The requirements are a. at least 8 characters, at least one uppercase letter, and at least one number. A passphrase is also acceptable as long as it meets the stated requirements.  (This new password will also be your SSO password.)

5. You will be asked for more information. Click "Next."

6. Enter a recovery phone number and email address. This will allow you to reset your password if needed.

Note:  Every time you change your Microsoft password, your password will change on the following systems, as well.

Students

SSO
Lora Self Service
Loyno Secure wifi
Medicat
Papercut printing on campus
vlab.loyno.edu (lab application portal)

Faculty and Staff

All of the above
VPN
file server (eshare)

Phishing attempts have become a daily threat. Basic tips on avoiding these threats are in the link below.

Avoiding phishing attempts

The university is licensed to install Carbon Black Antivirus on all Loyola-owned computers. Information Technology installs this for you upon the initial setup of your computer. You can verify it is running on your computer by checking if the Carbon Black icon in your system tray in the lower right corner of your windows computer or on the upper right side of the menu bar of your Apple computer.

The Carbon Black license does not cover personal or student computers. Please secure your computer by installing an antivirus program before bringing it to campus. The following programs have free versions for consumers.

Avast

This program will cover Apple, android, and IOs devices.
https://www.avast.com/en-us/free-antivirus-download#pc

Sophos

This program can be installed on Windows or Apple/Mac computers. The home version is free to consumers only. This program can be installed on Windows or Apple/Mac computers. The home version is free to consumers only.
https://home.sophos.com/en-us/download-antivirus-pc.aspx

AVG

AVG will cover Windows or Apple/Mac computers. It is free but can be upgraded to a paid version.
https://www.avg.com/en-us/free-antivirus-download-t2#pc

The red "X" icon means that the Carbon Black antivirus program is offline.  This is mainly caused by an update that needs to be "allowed" in order for the newer version to be installed.  Unfortunately, the program will get stuck in the offline mode while it waits for the user to allow the upgrade.   This needs to be resolved as soon as possible in order to assure protection of your device.

1. Open System Preferences.  Go to Security and Privacy.  Select the General tab.

3. You will need to unlock the System Preferences window to make changes.

4. At the bottom of the General tab, you may see a statement asking you to allow VMware CBCloud.  Click "Allow".  If more that one program is waiting to be approved, you may see a "Details" button.  Click "Details" then allow Carbon Black. 

5. If the red "X" does not disappear, then restart your computer.  If the red "X" still exist after restart, then within System Preferences, go to Security and Privacy.  Under the Privacy tab, on the left side, select "Full Disk Access".  

6. Leaving the System Prefernces Window open, open finder.  Go to applications.  Scroll down to VMware Carbon Black and open the folder.

7. Select the following files from the Vmware Carbon Black Cloud folder and drag them to the list on the right in the System Preference window.  It is ok if they do not appear in the list afterwards.  Just drag and drop. Again you may not see these items on the target list after you drop them.  That is normal.

LiveQuery bundle

repmgr bundle

unistall bundle

VMware CBCloud (with blue icon)

8. Restart the Mac.  If there is still a red "x" on the CB icon, please email support@loyno.edu.

REMEMBER:  Restart your Mac at least once a week!

Loyola uses the Shoretel phone system.  It is a VOIP (Voice Over IP) system and is operated over our ethernet network.  To learn the basics of telephone operation, please click the link below.

Loyola Telephone System

For information on how to report a telephone issue or get pricing on installing new lines, click the link below.

Telephone repair and Equipment / Labor Pricing

With Shoretel Communicator you can manage your work phone calls  and messages from a web browser.  Click the link below to learn more and install.

Shoretel Communicator

To access Shoretel Communicator from a browser, click the link below.

Shoretel Communicator via a browser

Loyola's phone system allows clients to set up their own voicemail for their office phone.  Click the link below to learn how.

Voicemail set up

Click the button below to access the Shortel user guides for all model phones on campus.

Shortel phone user guides

Click the link below to learn more about getting a discount on your personal cellular service for being a faculty or staff member at Loyola.

AT&T Faculty / Staff Discount

Sometime just walking into a building will make your phone unusable, because your phone has a weak signal.  Here is how you can set your phone to make calls over the wifi network.

Wifi Calling

If you are away from your desk, you may want to forward all of your calls to another number.  Click below to learn how.

Forwarding all calls

If you are working from home, you may want to transfer your Loyola calls to your cell phone. Here's how.

Transferring calls to cell via Shortel app

Transferring calls to my cell via the website

Transferring calls to cell via Shortel 230 &560 phones

Click the link below to learn more about our audio conferencing options.

Audio Conferencing

 Uninstall ShoreTel Communicator (Windows)

1. Open "Control Panel" and select "Program and Features".

2. Navigate to the ShoreTel software.

3. Right click and select uninstall.  Do the same for all of the ShoreTel components listed in the Programs and Features control panel.  

4. Restart your computer.

The ShoreTel Communicator is the software that many of you use to have phone functionality through your computer.  We are discontinuing use of the ShoreTel software and will now use Mitel Connect for that computer / phone software.

The following instructions will help you uninstall the ShoreTel Communicator software and then install the Mitel Connect software.

Uninstall ShoreTel Communicator (Windows)  Uninstall ShoreTel Communicator (Mac)

Uninstall ShoreTel Communicator (Mac)

1. Go to Finder and Select "Applications".

2. Click and drag the  ShoreTel Communicator application to the trash.

3. Restart your computer.

To find out what your ShoreTel Communicator password is, do the following:

1. Open your ShoreTel Communicator program.

2. In the menu bar, select "Tools" and then select "Options".

3. If you get a message that the Connection to the server has been lost, click "OK".

4. On the left side of the Options and Preferences window, select "Telephony" .  You will see your username on the right side.

This video will give you an overview of how to use the Mitel Connect software. 

Learn how to update your iPhone, iPad, or iPod touch to the latest version of iOS or iPad OS by clicking the button below.

Updating Apple iOS

Learn how to update your Mac OS as well as built in apps like Safari

Updating Mac OS

To learn how to update the software on your Apple TV and set it up for auto updates, please click the button below.

Updating Apple TV

Click the button below to learn how to use your iPhone to update your Apple watch or directly to our Apple watch.

Updating your Apple watch

Google has ended support of Google Backup and Sync and we have moved to Google Drive to backup your computer.  Click the link below for instructions to move from Backup and Sync to Google Drive.

GB&S to Google Drive

In October of 2021, Google discontinued the use of their Google Backup and Sync program to back up our computers. If you did not yet make the transition from Google Backup and Sync to Google Drive, then your computer stopped backing up in October 2021. If you need assistance please use your Loyola email account and email support@loyno.edu.

When we moved from Google Backup and Sync to Google Drive, you were asked to select the folders being backed up.  If you would like to verify that selection or add more folders to the backup, click the link below.

Verify / Add backup folders

Email messages previously sent to Google Groups can be reviewed using the links below. You must be a group member to view a group’s email archives. Besides the links below, any group's email archives can be viewed from the Google Groups app: https://groups.google.com/my-groups?hl=en&tab=mg.

Student email archives:

Faculty and Staff email archives:

Click on the link below to learn how to update your Google Chrome browser.

Updating Google Chrome

Google 2-Step Verification is a way to increase the security of your email account.  All faculty and staff need to login into their email account through the Chrome browser in order to enroll.  Enrolling in 2-step verification through Outlook or Mac Mail is not possible.  All Outlook or Mac Mail users need to access their email accounts via the Chrome browser and go to gmail.com.

It is required that everyone enroll by turning on the verification process themselves.  By signing into your Gmail account via the Chrome browser, you will be prompted to setup your 2-step verification, if you have not already enrolled.  You will be given the option to enroll or to defer the process until later. If you choose to "Do This Later", you will be prompted to enroll again at another time.  However, if you wait until after the designated deadline, you will be locked out of your account.  You will then need to call the Help Desk at X2255 and leave a message to open a ticket.  As this will take time to resolve, we recommend that you enroll your account right away.  The deadline will be announced in an email.

Note:  If you are not prompted to enroll and wish to verify that your account is already enrolled in 2-step verification, then click here.
           To learn how to see your devices that are currently logged in to Google, click here.

When you select enroll, you will be asked to enter your cell phone number.  Once this is entered you will be able to specify whether you would like to receive your code via text message or phone call.  If you do not have a cell phone, you can put in a land line number and select phone call.  Google will telephone that number within minutes.

Receive a code via text                                                                               Receive a code via a phone call

Receive a code via text

1. To receive the verification code via text, enter your cell phone number and select Text Message.

2. Enter the code that was texted or phoned to you.  Then click "Next".

3. You will get confirmation that the code verification worked.  Click on "Turn On" to complete the process.

4. The next screen will give you available second steps.  You may close this tab.  You are done.

Receive a code via a phone call

1. To receive the verification code via a phone call, enter the phone number and select Phone Call.

2. Enter the code and select "Next".

3. You will get a confirmation that the verification code worked.  Click on "Turn On" to complete the process.

4. The next screen will give you available second steps.  You may close this tab.  You are done.

        Mobile ID App Instructions

The CBORD Mobile ID App can be installed on mobile devices and can be used to open doors controlled by card access to which you have access permissions. Mobile ID is not a replacement, but a supplement, to your campus card. Please follow the directions below to install the Mobile ID app on your mobile device.

1. Download the CBORD Mobile ID app from your mobile device app store.

2. When prompted to allow Mobile ID to use your location information, choose Allow While Using App (NOTE: Location information is required for Mobile ID to be able to open doors)

3. Once installed, open the Mobile ID app and enter https://gold.loyno.edu, as shown, and click Authenticate my device:

4. Enter your SSO username and password (Note: Be sure to type your username in all lower-case letters.)

5. When prompted to authorize Mobile ID to access your account, click Authorize:

6. Once logged in, click the Choose button to obtain a list of locations where Mobile ID can be used. Just select a location, then click GO to digitally swipe your card:

Additional Notes:
- Bluetooth Services are not required
- Notifications are not required
- If you receive a “Denied – Not within distance of reader” message, try again as you get closer to the door.

Accessing LORA Self-Service

LORA (Loyola Online Records Access) is being replaced with a newer system called LORA Self-Service.  Like LORA you will use LORA Self-Service to register for classes, check your grades, access your financial aid, view and pay bills and audit classes.

Getting Started

1. Access the Loyola Self-Service login through Loyola’s SSO Application Portal by going to sso.loyno.edu and login.  Your username for the SSO is everything before the @ symbol of your Loyola email address. The new student, faculty and staff default password is the first letter of your first name, the first letter of your last name, your birthdate and then an uppercase LU.  (flmmddyyyyLU)  Returning students, faculty and staff default is the first two letters of your first name, the last 4 digits of your social security number, followed by an uppercase LU (abXXXXLU)  Note:  Any change to your Microsoft password will automatically change your SSO password as well. If you have reset your Microsoft password after 6/1/2022, the SSO password automatically changed as well.

2. Select the “SSO Apps” tab.

3. Click on the icon labeled “LORA Self-Service”.  

4. LORA Self-Service uses your current Loyola Microsoft credentials.  These are the same credentials that you use to print in the library, access Loyno Secure Wifi, access Medicat Health Portal and your Microsoft account.  If you change your Loyola Microsoft password, it will change on all of these systems, including LORA Self-Service.

Your Loyola Microsoft username is your entire email address.  The default password is the first letter of your first name, the first letter of your last name, your birthdate and then an uppercase LU.  (flmmddyyyyLU)  For more information, go to https://it.loyno.edu/your-loyola-microsoft-account

5. If assistance is needed to access LORA Self-Service, use your Loyola email account and send a service request to support@loyno.edu or leave a message at 504-865-2255.

LORA Self Service uses your Loyola Microsoft account credentials.  These are the same credentials you use to get into Microsoft Office 365 (free for students), Loyno Secure wifi, Medicat, Papercut (printing on campus) and vlab.loyno.edu (student application portal).  If you currently access these resources, use the same credentials to get into the LORA Self Service.

If you have never accessed these resources or used your Loyola Microsoft account, we highly recommend that you log into Microsoft first by going to office.com (note the credential format below).

Username:  Your full Loyola email address (xxxxxxxx@my.loyno.edu)

Password: 

a. If you have used your Loyola Microsoft Credentials to use any of the resources mentioned above, use the same credentials to access LORA Self Service.  If you forgot your password, go to office.com and select "forgot password" to reset it.  

b. New Students - the default password is the first letter of your first name, the first letter of your last name, your birthday and then an uppercase LU.  (abmmddyyyyLU)  You will be forced to change your password when first logging into office.com.  Do this before going to Lora Self Service.

c:  Returning Students who have not used their Loyola Microsoft password before, will use the old default password - the first two letters of your first name, the last four digits of your social security number, then LU (abXXXXLU). Go to office.com first to make sure you can login, before going to LORA Self Service.

Remember: When you change your Microsoft password at office.com, it will automatically change for the LORA Self Service and all of the resources mentioned above too.

To reset your LORA Self Service password, 

Go to office.com.  Your Loyola Microsoft account credentials control the access to LORA Self Service.

When signing in, click on "Forgot Password".

Follow the online prompts that Microsoft provides.

If you set up account recovery at office.com, you will be stepped though changing your password. 

The password requirements are:

1. It must be at least 8 characters long  (It can be a phrase.)

2. It must contain at least one upper case and one lower case letter.

3. It must contain at least one number.

4. It cannot contain part of your name or email address.

5. It cannot be a password that you already used for your Loyola Microsoft account.

NOTE:  Changing your password at Office.com will automatically change your password on the following systems.

Single Sign On (SSO)
LORA Self Service
Medicat Health Portal
LoynoSecure Wifi
Papercut Printing
vlab.loyno.edu
 

Faculty and Staff: All of the above and the following:
 

VPN
fs1 file server (formerly known as eShare)

Get into your SSO account and click on the Canvas icon.  It will open without asking you to login.  You should see items in your dashboard.  When no items are display, it usually means it is a browser issue.

Canvas works best with the Chrome browser.  If you do no use Chrome, consider downloading it, even if the sole purpose is to run Canvas.  

Other browser tips:  

1. Make sure you are on the latest version of your browser.

2. Restart your computer if it hasn't been restarted in more that a day.

3. Clear cache.

If you are being asked to authenticate or switch users when accessing a Zoom class, it may be that you do not have a Loyola Zoom account.  

To resolve this issue, go into the SSO and click on the Zoom icon.  This will create a Loyola Zoom account for you.  

If you are prompted to upgrade during this process, click "yes".

Once the account is created, you should be able to attend the Zoom session without issue.

To download the latest version of Zoom for windows, click the button below.  Once downloaded, click the .exe file to install.

Upgrade Zoom

When running Lock Down Browser, you may get prompted to close all applications.  If you receive this pop up, click "close applications".  Lock Down Browser needs to run in isolation from other applications.