How do I use the Loyola telephone system?
Loyola uses the Shoretel phone system. It is a VOIP (Voice Over IP) system and is operated over our ethernet network. To learn the basics of telephone operation, please click the link below.
How do I report a telephone repair issue?
For information on how to report a telephone issue or get pricing on installing new lines, click the link below.
How do I download and install Shoretel Communicator
With Shoretel Communicator you can manage your work phone calls and messages from a web browser. Click the link below to learn more and install.
How do access Shoretel communicator?
To access Shoretel Communicator from a browser, click the link below.
How do I set up my voicemail?
Loyola's phone system allows clients to set up their own voicemail for their office phone. Click the link below to learn how.
How do I learn how to use my Shortel phone?
Click the button below to access the Shortel user guides for all model phones on campus.
Can I get a cellular discount through Loyola
Click the link below to learn more about getting a discount on your personal cellular service for being a faculty or staff member at Loyola.
How can I uses wifi calling when my signal is weak?
Sometime just walking into a building will make your phone unusable, because your phone has a weak signal. Here is how you can set your phone to make calls over the wifi network.
How do I configure forwarding calls when there is no answer?
If you are away from your desk, you may want to forward all of your calls to another number. Click below to learn how.
How do I transfer my calls to me cell phone?
If you are working from home, you may want to transfer your Loyola calls to your cell phone. Here's how.
Transferring calls to cell via Shortel app
Transferring calls to my cell via the website
How do I setup audio conferencing?
Click the link below to learn more about our audio conferencing options.
How to uninstall ShoreTel Communicator on a Windows computer?
Uninstall ShoreTel Communicator (Windows)
1. Open "Control Panel" and select "Program and Features".
2. Navigate to the ShoreTel software.
3. Right click and select uninstall. Do the same for all of the ShoreTel components listed in the Programs and Features control panel.
4. Restart your computer.
How do I move from ShoreTel Communicator to Mitel Connect?
The ShoreTel Communicator is the software that many of you use to have phone functionality through your computer. We are discontinuing use of the ShoreTel software and will now use Mitel Connect for that computer / phone software.
The following instructions will help you uninstall the ShoreTel Communicator software and then install the Mitel Connect software.
Uninstall ShoreTel Communicator (Windows) Uninstall ShoreTel Communicator (Mac)
How to uninstall ShoreTel Communicator on a Mac computer?
Uninstall ShoreTel Communicator (Mac)
1. Go to Finder and Select "Applications".
2. Click and drag the ShoreTel Communicator application to the trash.
3. Restart your computer.
How can I find out what my ShoreTel Communicator username is?
To find out what your ShoreTel Communicator password is, do the following:
1. Open your ShoreTel Communicator program.
2. In the menu bar, select "Tools" and then select "Options".
3. If you get a message that the Connection to the server has been lost, click "OK".
4. On the left side of the Options and Preferences window, select "Telephony" . You will see your username on the right side.
How do I use Mitel Connect software?
This video will give you an overview of how to use the Mitel Connect software.