How do I move from Google Backup and Sync to Google Drive?
Google has ended support of Google Backup and Sync and we have moved to Google Drive to backup your computer. Click the link below for instructions to move from Backup and Sync to Google Drive.
In October of 2021, Google discontinued the use of their Google Backup and Sync program to back up our computers. If you did not yet make the transition from Google Backup and Sync to Google Drive, then your computer stopped backing up in October 2021. If you need assistance please use your Loyola email account and email support@loyno.edu.
How do I verify or add folders backed up on Google Drive?
When we moved from Google Backup and Sync to Google Drive, you were asked to select the folders being backed up. If you would like to verify that selection or add more folders to the backup, click the link below.
Where can I find Email Archives
Email messages previously sent to Google Groups can be reviewed using the links below. You must be a group member to view a group’s email archives. Besides the links below, any group's email archives can be viewed from the Google Groups app: https://groups.google.com/my-groups?hl=en&tab=mg.
Student email archives:
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Enrolled Students (excluding Online) |
Faculty and Staff email archives:
How do I update my Google Chrome browser?
How to setup Google 2-Step Verification
Google 2-Step Verification is a way to increase the security of your email account. All faculty, staff and students need to login into their email account through the Chrome browser in order to enroll. Enrolling in 2-step verification through Outlook or Mac Mail is not possible. All Outlook or Mac Mail users need to access their email accounts via the Chrome browser and go to gmail.com.
It is required that everyone enroll by turning on the verification process themselves. By signing into your Gmail account via the Chrome browser, you will be prompted to setup your 2-step verification, if you have not already enrolled. You will be given the option to enroll or to defer the process until later. If you choose to "Do This Later", you will be prompted to enroll again at another time. However, if you wait until after the designated deadline, you will be locked out of your account. You will then need to call the Help Desk at X2255 and leave a message to open a ticket. As this will take time to resolve, we recommend that you enroll your account right away. The deadline will be announced in an email.
Note: If you are not prompted to enroll and wish to verify that your account is already enrolled in 2-step verification, then click here.
To learn how to see your devices that are currently logged in to Google, click here.
When you select enroll, you will be asked to enter your cell phone number. Once this is entered you will be able to specify whether you would like to receive your code via text message or phone call. If you do not have a cell phone, you can put in a land line number and select phone call. Google will telephone that number within minutes.
Receive a code via text Receive a code via a phone call
Receive a code via text
1. To receive the verification code via text, enter your cell phone number and select Text Message.
2. Enter the code that was texted or phoned to you. Then click "Next".
3. You will get confirmation that the code verification worked. Click on "Turn On" to complete the process.
4. The next screen will give you available second steps. You may close this tab. You are done.
Receive a code via a phone call
1. To receive the verification code via a phone call, enter the phone number and select Phone Call.
2. Enter the code and select "Next".
3. You will get a confirmation that the verification code worked. Click on "Turn On" to complete the process.
4. The next screen will give you available second steps. You may close this tab. You are done.
How do I increase my storage space in Google?
If you are receiving notifications indicating that your Google account is approaching its storage limit, please refer to the link below. It provides guidance on how to clean up your account and free up additional storage space.
How to save Google data when leaving Loyola
Students who leave the university, without graduating, will lose access to their Loyola google account one year after their last enrollment. Before the accounts are deleted, students have the option to transfer their data to another account or download it. For detailed instructions, please refer to the link provided by Google below.
How do I assign a delegate to my Loyola email account?
In some circumstances, you may wish to grant someone access to your Loyola email account by assigning them as a delegate. Delegates are permitted to read, send, and delete your messages. However, they cannot engage in chat, access shared drives or storage, or change your password. Additionally, when they send an email on your behalf, their email address will be visible. For more information on assigning a delegate to your account, click the button below.
How do I send an email with confidential information safely?
If you need to send an email with confidential information, you can use the confidential feature in gmail. To learn how to do this, click the button below.
How do I transfer my Loyola Google content to a personal gmail account?
The transfer of data from a Loyola Google account is available only to students and retirees. Employees are not permitted to transfer Loyola content to a personal account.
You may choose which content to transfer. Available options include Google Drive files and email. Please note that calendar entries and contacts will not be included in this process.
The process may take several hours or, in some cases, several days depending on the volume of data. To help reduce transfer time, we recommend deleting any unnecessary emails or files before beginning the process.
Before beginning the process, it is helpful to check the current storage usage on your Google account. To view your storage amount, follow these steps:
1. Login to your Loyola account via a web browser, such as Chrome or Safari.
2.Click on the Google Apps icon and select Drive.
3. On the left side of the screen, at the bottom, select storage.
Personal Gmail accounts are limited to 15g. If your Loyola storage is more than 15g, you will need to delete items in your Google Drive or email to reduce the storage before proceeding with the transfer instructions below.
Below are some instructions to start the process.
1. Using a web browser, such as Google Chrome or Safari, go to gmail.com and login to your Loyola email account.
2. Click on your profile icon at the upper right corner of your screen and select Manage Google Account.
3. On the left side of the screen, select "Home".
4. At the top of the window, you will see a box labeled "Transfer your content". Click on "Start Transfer".
5. In Step 1, you will need to add a personal gmail account or use the link to create a new one, if you do not have one already. Do not enter an address that is not a gmail address.
6. Once the email address is entered, click on "Send Code". A code will be sent to your personal gmail account.
7. Check your personal gmail account for a message from Google. The subject will be "Verify your account". Within that message, click "Get confirmation Code". Copy the code displayed and go back to the previous tab and enter / paste the code.
8. You will be asked to select the content to transfer. The options are the files you own in your Google Drive and your email. Make sure the buttons to the right of the options you want are selected. Then click "Start Transfer".
9. The transfer will start. You will receive an email from Google (noreply-account-migration@google.com) letting you know that the process started. The length of time it will take will depend on the amount of content it needs to transfer. This could take hours or perhaps days.
10. When the transfer is complete, you will receive another email in your personal account from Google (noreply-account-migration@google.com). Open the email to see if the transfer was successful.