How do I open a Service Catalog Request in Service Desk
Notes:

a. All tickets will need to be created through the Service Desk Portal (Do not email support@loyno.edu)

b. All communication with the technician regarding your ticket needs to be done through notes on the ticket, via the Portal.  (Do not email the tech directly.)

c. Open a ticket if something is broken.  Select a Service request from the catalog if other help or resource is needed. (i.e. I need a new computer.)

d. When a tech needs information from you, the status of your ticket be "awaiting input".  Once you enter a note, the status will change and the tech will engage.

e. You may reopen a closed ticket by opening the ticket and entering a note.  This will automatically change the status back to assigned and a tech will reach out.

Login to sso.loyno.edu and select the Service Desk icon.

 

Locate the search bar and type in the Service Catalog item you need to request.

 

A Service Request is a request for something you need.  If you are reporting something that is broken, please open a New Ticket instead.

Service Catalog Request

1. Type the need you are requesting.

2. Look at the suggestions under the Services heading and select the service you need. If you do not see the service you are looking for, you may use the dashboard and go to Service Catalog or Popular Services. Once you find the service, click on it and fill in the form.  When done, click on Request Item at the upper right corner.  

Note: If you  do not see the service you need, click on New Ticket at the upper right. When selecting the category, select Service Request not available.