How do I open a Service Catalog Request in Service Desk
Notes:

a. All tickets will need to be created through the Service Desk Portal (Do not email support@loyno.edu, unless you cannot get into the SSO.)

b. All communication with the technician regarding your ticket needs to be done through notes on the ticket, via the Portal.  (Do not email the tech directly.)

c. Open a ticket if something is broken.  Select a Service request from the catalog if other help or resource is needed. (i.e. I need a new computer.)

d. When a tech needs information from you, the status of your ticket be "awaiting input".  Once you enter a note, the status will change and the tech will engage.

e. You may reopen a closed ticket by opening the ticket and entering a note.  This will automatically change the status back to assigned and a tech will reach out.

Login to sso.loyno.edu and select the Service Desk icon.

 

Locate the search bar and type in the Service Catalog item you need to request.

 

A Service Request is a request for something you need.  If you are reporting something that is broken, please open a New Ticket instead.

Service Catalog Request

1. Type the need you are requesting in the search bar or visit the Service Catalog via the icon on the left side of your dashboard.

If you do not see the service you are looking for, click on New Ticket at the upper right. When selecting the category, select Service Request not available.  We will be sure to add that request to our catalog for future use.

Example of using the search bar.

 

 

All Service Catalog Request will have a different form to fill in.  Once you provide the necessary information, click on "Request Item" in the upper right hand corner of your screen.  You may track and add notes to your request by going to "My Tickets" and click on your request.  (You may need to refresh your screen in order to see it.)